We ship all of our products courier or recorded delivery. Once you have made your purchase, your tracking numbers will be sent to your email within 48 hours. If the delivery encounters any unforeseen issues we will follow Royal Mail guidelines to ensure the fastest possible solution. If an issue occurs and you do not receive your order, after confirmation from the courier we will re-ship your order. Refunds will not be given. If you receive your order and it has been damaged during delivery, please get in touch within 48 hours of receipt with attached photographs of the damage so we can resolve the issue with our courier. There is no need to return your order to us, a photograph of the damage is sufficient.